Effective Date: July 13, 2026
New Look HVAC Services ("we," "us," or "our") operates the website newlookhvac.com (the "Site"). This Privacy Policy explains what information we collect from visitors, how we use it, and the choices you have.
Our Site is built, hosted, and operated on our behalf by Stacked ("Stacked"), a website and communications platform that processes information submitted through this Site as our service provider.
1. Information We Collect
Information you provide directly
- Contact and quote request forms: your name, phone number, email address, the message or project details you submit, and any other fields included on the form (such as service type or address).
- Phone calls and text messages: when you call or text the phone number listed on this Site, we receive your phone number, the date and time of the call or message, and the content of any text messages or voicemails you leave. Calls to our tracking number may be logged so we can respond to missed calls.
- Reviews and follow-ups: if you are a customer, we may use your name and phone number to send you a service follow-up or review request.
Information collected automatically
- Basic usage data such as the pages you visit, the page from which a form was submitted, your browser type, device type, and general location (city/region), collected through server logs and site analytics. This is used in aggregate to understand how the Site is used.
2. How We Use Your Information
We use the information we collect to:
- Respond to your inquiries, quote requests, and service calls;
- Contact you by phone, text message, or email about your inquiry or the services you requested;
- Send appointment reminders, follow-ups, and review requests to existing customers;
- Operate, maintain, and improve the Site;
- Comply with legal obligations and enforce our terms.
We do not sell your personal information.
3. Text Messaging (SMS) Consent
By submitting a form with your phone number, calling us, or texting us, you agree that we may contact you by text message regarding your inquiry or our services. Message frequency varies. Message and data rates may apply. You can opt out at any time by replying STOP, or get help by replying HELP.
Your mobile information will not be sold or shared with third parties for promotional or marketing purposes. No mobile opt-in information or SMS consent will be shared with or sold to third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.
4. How Your Information Is Shared
- Service providers: Stacked hosts this Site and processes form submissions, calls, and text messages on our behalf. Stacked and its underlying infrastructure providers (such as hosting, telecommunications, and email delivery services) process your information solely to provide these services to us and are not permitted to use it for their own purposes.
- Legal requirements: we may disclose information if required by law, subpoena, or to protect our rights, safety, or property.
- Business transfers: if our business is sold or merged, customer information may be transferred as part of that transaction.
5. Data Retention
We keep lead and customer information for as long as needed to respond to your inquiry, provide our services, and meet legal and accounting requirements. You may request deletion of your information at any time using the contact details below.
6. Security
We and our service providers use reasonable administrative and technical safeguards to protect your information, including encrypted connections (HTTPS) for all data submitted through the Site. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
7. Your Rights and Choices
Depending on where you live, you may have the right to:
- Request a copy of the personal information we hold about you;
- Request that we correct or delete your personal information;
- Opt out of marketing communications at any time (reply STOP to texts, or use the unsubscribe link in emails).
To exercise any of these rights, contact us using the details in Section 10. We will respond within the timeframe required by applicable law.
8. Children's Privacy
This Site is not directed to children under 13, and we do not knowingly collect personal information from children. If you believe a child has provided us information, contact us and we will delete it.
9. Changes to This Policy
We may update this Privacy Policy from time to time. The effective date at the top reflects the most recent revision. Continued use of the Site after changes are posted constitutes acceptance of the updated policy.
10. Contact Us
New Look HVAC Services
Maple Grove, MN
Phone: (763) 284-0432
Email: newlookhvac@outlook.com
California Privacy Notice (CCPA/CPRA Addendum)
This section applies only to California residents and supplements the Privacy Policy above. It is provided under the California Consumer Privacy Act of 2018 as amended by the California Privacy Rights Act of 2020 (together, the "CCPA").
A. Categories of Personal Information We Collect
In the last 12 months, we have collected the following categories of personal information, as defined by the CCPA:
- Identifiers: name, phone number, email address, and, if you provide it, mailing or service address. Collected directly from you through forms, calls, and text messages.
- Commercial information: details about the services you inquired about or purchased, project details you submit, and records of our communications with you. Collected directly from you.
- Internet or other electronic network activity: pages visited on the Site, the page from which a form was submitted, browser and device type, and similar usage data. Collected automatically.
- Audio or electronic information: text messages you send us, and voicemails you leave. Collected directly from you.
- Approximate geolocation: general location (city/region) inferred from your device or IP address. Collected automatically.
We do not collect sensitive personal information as defined by the CCPA (such as Social Security numbers, financial account credentials, precise geolocation, or health information), and we do not collect personal information about individuals we know to be under 16.
B. Sources and Purposes
We collect personal information directly from you (forms, calls, texts) and automatically from your device (usage data). We use it for the business purposes described in Section 2 of this Privacy Policy: responding to inquiries, providing and improving our services, communicating with you, and complying with law.
C. No Sale or Sharing of Personal Information
We do not sell personal information, and we do not share personal information with third parties for cross-context behavioral advertising, as those terms are defined by the CCPA. We have not done either in the preceding 12 months. Because we do not sell or share personal information, we do not offer an opt-out, and we do not recognize a financial incentive program.
We disclose personal information only to service providers (such as Stacked and its hosting, telecommunications, and email delivery providers) under contracts that restrict their use of the information to providing services to us.
D. Retention
We retain each category of personal information for as long as needed to respond to your inquiry, provide our services, and meet legal, tax, and accounting requirements, after which it is deleted or de-identified. See Section 5 of this Privacy Policy.
E. Your California Rights
- Know/Access: request that we disclose the categories and specific pieces of personal information we have collected about you, the categories of sources, our purposes for collecting it, and the categories of third parties to whom we disclose it.
- Delete: request that we delete personal information we collected from you, subject to exceptions allowed by law (for example, records we must keep for legal or accounting purposes).
- Correct: request that we correct inaccurate personal information.
- Non-discrimination: we will not deny you services, charge you a different price, or provide a different level of service because you exercised any of these rights.
F. How to Submit a Request
You or your authorized agent may submit a request by:
- Email: newlookhvac@outlook.com
- Phone: (763) 284-0432
We will confirm receipt within 10 business days and respond within 45 calendar days (extendable by another 45 days where permitted, in which case we will notify you). To protect your information, we will verify your identity by matching the details in your request against the information we already hold. An authorized agent must provide written proof of your permission to act on your behalf, and we may still require you to verify your identity directly. Submitting a verifiable request is free up to twice in any 12-month period.